FoodExpress Delivery & Operational Analytics
An end-to-end statistical analysis of one month of FoodExpress transactional data that evaluates delivery performance, customer satisfaction drivers, cuisine-level behavior, and promotional impact. Purpose: To identify operational levers—especially delivery speed and customer segmentation—and recommend prioritized, actionable changes to improve on-time performance, retention, and revenue. Origin: Prepared as a reproducible Jupyter Notebook study by Sakib Ahmed (raw CSV → cleaning → EDA → hypothesis tests → visualizations), with outputs included as PNG figures and a PDF report.
A Jupyter Notebook pipeline ingests the raw CSV, applies cleaning and outlier handling, runs EDA and statistical tests (correlation matrices, t-tests, one‑way ANOVA, Q–Q and KDE checks), and produces visualizations and a PDF summary. Core tools: Python (Pandas, NumPy), Matplotlib/Seaborn for charts, and SciPy for hypothesis testing; final deliverables are notebook, PNG figures, and a PDF report.
- Reproducible notebook pipeline: data ingestion from foodexpress_data_uncleaned.csv, cleaning (missing/INVALID values and extreme outliers handled), and staged EDA enabling repeatable analyses and easy extension.
- Statistical rigor and diagnostics: computed correlations and significance tests (independent t-tests, paired t-tests, one‑way ANOVA) plus distribution checks (Q–Q plots, KDEs) to validate assumptions and back recommendations with p-values and effect sizes.
- Clear, data-driven visualizations: generated focused plots (delivery-time distributions, cuisine order volumes, delivery-time by zone, correlation heatmaps, rating distributions) and a sample dashboard image to communicate operational insights to stakeholders.
- Business-metric extraction: derived summary KPIs (mean/median delivery times, VIP share = 52.7%, net revenue) and reported a strong negative correlation between delivery time and customer rating (r = −0.46) as the primary actionable lever.
- Actionable deliverables & documentation: consolidated findings into a PDF report with prioritized recommendations (routing optimization, peak-hour staffing, VIP benefits, campaign replication) and included the dataset and figures for auditability and further modeling.